Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Email your return request with return reason to email@example.com
- Refer to the shipping instructions received from our customer service team to return your item
What items are returnable?
Within 30 days from the date of purchase
In unused and resellable condition
In the original packaging with all the tags intact
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
Refund to the original payment method
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed.
If you have any queries regarding return or refund, reach out to us on Facebook or at firstname.lastname@example.org